Notifications and in-app alerts

FastStaq ships with a complete notification system: a real-time bell in the navbar, a notification center, and an admin broadcast tool. This guide explains how it works and how to use it.

What users see

• A bell icon in the navbar shows an unread count and a dropdown of recent notifications.
• A notification list where users can read, mark as read, and clear notifications.
• New notifications arrive in real time over a WebSocket connection, so users do not need to refresh.

Where notifications come from

Notifications are created by the app whenever something relevant happens, for example:

• Account and security events (sign-in from a new device, password changes).
• Billing events (a purchase unlocked, a payment needs attention).
• Support events (a reply on your ticket, a new live-chat message).

Each event type renders with a flat, single-color icon so the panel stays clean and readable.

Real-time delivery

The server pushes notifications to connected clients through a WebSocket gateway. When a user is offline, the notification is stored and shown the next time they sign in. The unread badge stays in sync across open tabs.

Sending an announcement (admins)

Admins can send a notification to users from the admin panel:

1. Go to /admin/notifications.
2. Compose the title and message.
3. Choose the audience and send.

Use this for product announcements, scheduled maintenance, or policy updates.

Customizing notifications

• Add new notification types in the server notification service and map them to an icon in the client notification list.
• Keep copy short and action-oriented; link to the relevant page so users can act in one click.

Related articles

• Support desk overview
• Configuring live chat and agents
• Admin panel and settings

Still need help?

Open a support ticket if notifications are not arriving and include whether the bell shows a connection error.